Tips

In the hospitality industry, customer service is the name of the game. This fact represents both a challenge for hotels to meet and an opportunity that hotels can maximize. The challenge, of course, is in controlling costs while keeping customer service high. It’s as true in hospitality as it is in any industry: bad service…

Running a hotel is a serious business. In order to keep your high status, you need to make sure everything is running smoothly when your guests arrive. One key element of making your hotel successful is the staff that you hire. The productivity of your staff is crucial as to whether or not your hotel…