Who we are
WHO WE ARE
We Focus on Evaluating Experiences for the Business Owner & Customer
As service industry professionals, we’ve had the privilege to wear many hats and gained valuable skill sets and experience across a range of hospitality sectors.
The biggest learning to come out of this is that the hospitality industry as a whole is made up of many moving parts and changing variables. There is no one size fits all solution that can be applied across the board.
It is important to understand the unique requirements of each client to ensure the strategy or project is customized to best serve the needs of the individual business.
Our Team
We’re accomplished professionals, collectively boasting over 83 years of experience in the industry. We are also actively involved in the industry and possess real-time operating experience, which means our strategies are relevant and well-informed.
Our consulting services tackle all areas of the hospitality business. Our team offers a diverse skill set that deploys a result-driven, bespoke solution to both you and your guests.
Martin Scheffer is a passionate service industry professional who’s worked in England, South Africa, Tanzania, Zanzibar, DRC and Kenya.
He has 17 years of experience in the hospitality industry, having worn many hats including Culinary Lecturer, General Manager and Group Executive Training and Development Chef.
Jani Scheffer is a passionate service industry professional who’s worked in England, South Africa, Tanzania, Zanzibar and Kenya.
During the past 16 years in the hospitality industry, she has made a meaningful impact in both training and development and group operations. She specialises in improving and streamlining processes.
Sjani Cuyler started her hospitality career in her early twenties and has mainly specialized in safari camps and lodges. She has worked as a Camp and Lodge Manager, General and Operations Manager and Standards and Training Manager.
Her 20-year career has taken her all over the continent to South Africa, Namibia, Botswana, Mozambique, Zambia, Zimbabwe, Zanzibar, Tanzania, Madagascar, Kenya and the DRC. Sjani is passionate about the African bush and nature, where she draws her creative inspiration from. Sjani is currently based in Nairobi, Kenya.
Elzahn Stander has been working in the marketing & entertainment industry since 2013. Her career journey kicked off as a Multimedia Editor in the beautiful city of Cape Town and has led her across the oceans to Sydney, where she worked as a video editor on both large and small scale productions.
From designing corporate identities to working as a segment video editor for a leading broadcaster on Australian television, Elzahn is not only skilled in filming and editing videos, but she also has a wealth of experience in creating online content for clients to share on social media platforms.
Bianca Heath is a professional Landscape Architect who has a passion to unite nature and design. She has a keen interest in sustainable innovations and is always curious to learn.
She has been fortunate to be involved in numerous projects ranging from small to large scale residential-, commercial- and retail developments, to hotels, eco-lodges, resorts and campuses, as well as several temple sites across Africa.
Murray Weiner is a worldly and passionate Chef and Restaurateur with a career spanning 30 years.
His passion for great cuisine, hospitality services and travel has taken him across Africa, the USA and Central America. A restaurant and guest house owner himself, Murray understands the creativity, passion, preparation and streamlining required in creating and launching a hospitality product in Africa with great success.
Kelvin is a website developer with expertise in a range of technologies including WordPress, HTML, CSS, JavaScript, Kotlin, Node.js, and Express. He specializes in creating custom websites and web applications that are responsive, user-friendly, and visually engaging.
In addition to website development, Kelvin has experience in UI/UX design, branding, and social media management. With a passion for visual storytelling and creating compelling content that resonates with audiences.
Michael le Court de Billot is a professional Architect who believes in emotive design and the creation of carefully considered spaces filled with an abundance of natural light and a strong connection to place.
His passion for simplicity, detailing, and nature drives his design intent to increase one’s experience of living. He has honed his design craft with a multitude of projects across South Africa, Europe, and the United Kingdom.
South African born chef, raised in Bloemfontein, into a family of farmers and restaurateurs, it was no surprise that Jesse found her love for food at an early age. She obtained her culinary diploma at a major cooking school in Cape Town and immediately started working as a chef in the luxurious lodges and camps in wildlife reserves around Africa. Then followed, an opportunity to be a first class in-flight chef for Etihad airways, the National airline for The United Arab Emirates based in Abu Dhabi, where she found her love for travel and exploring different tastes of food and flavor.
Born and raised in Zimbabwe, Tamlyn has been passionate about the bush and hospitality industry since a very young age, starting wildlife and landscape photography when she was a child.
She has been working in the Safari Industry since 2002 and has lived in very remote areas in high end safari properties in Zimbabwe, Zambia, Tanzania and Kenya. She has worked closely with National Parks and their research teams as well as priding herself in safari lodge guest experience. Her love for the bush is only amplified by her pride of hospitality across the African Continent.
Cherise Minnaar is an Interior Designer who has always been passionate about the industry and believes that the spaces that we live and work in has a great impact on our daily lives, thoughts and ultimately the way we use and feel in a space or particular place.
She has a degree in Creative Brand Communications and furthered her studies by specializing in Interior Design. She started her career in Cape Town and is currently based in Ballito and has had the opportunity to work on various residential and commercial projects, as well as safari lodges all over the African continent. She has always had a love for the African bush and landscape and embodying that style into her interior aesthetic by using natural textures and finishes, as well as contrasting furniture and elements to create a moment in a room, bringing nature and modern living together.
How Does it Work?
Schedule a 45 min introductory meeting with us.
This gives you the opportunity to assess if we are a good fit for your business. Based on the above meeting, we will produce a proposal that may include an onsite assessment consisting of three parts (guest experience, human resource efficiency and general organizational health check).
This process is determined by the scope of the project and the outcome that needs to be achieved