Services
What We Offer
Product development is the lifeblood of the food industry. We assist you in developing completely new products or simply tweaking or refining an established product range.
Stages involved;
- Establish consumer needs and market demand
- Develop policy and interpretation
- Design infrastructure and facilities
- Provide, produce and service
- Monitor revenue and cost control
- Track guest feedback and customer satisfaction
This is the process of developing a unique menu offering that is both profitable, on-trend, realistic and popular with your patrons.
A tailored solution, menu engineering has a number of factors to consider. The full process includes;
- Identify objectives
- Search for innovation
- Establish development process and costs
- Train and execute
- Monitor and evaluate
Standardized operating processes are a critical component of any hospitality establishments’ long-term success. Such procedures create consistent service delivery, manage staff expectations and maintain efficiencies.
How we help you create structure;
- Bespoke operating policies and procedures manual
- Bespoke service delivery manuals
- Property audit documents
- Process development
- Report writing and implementation measurement
- Introduce and conduct operational ‘health check’ audit
- Kitchen management tools and audit
A Guest Experience Map (GEM) consists of various touchpoints a customer could offer within their establishment, as well as the interactions that take place at each touchpoint. Touchpoints are ‘moments of magic’ that aim to delight, spoilt and enhance the overall guest experience.
Steps involved;
- Mystery guest assessment
- Determine the Guest Experience Map
- Train and implement
- Measure performance
Enhance the knowledge and skills of employees while providing information and instruction on how to better perform specific tasks.
We offer both internationally accredited and customised training solutions.
Categories include;
- Customer awareness training
- Food and beverage service
- Basic wine knowledge and service
- Management training
- Housekeeping and laundry standards
- Front office service
This is a long term assignment that usually takes between three to six months, in order to implement all planned actions before the soft opening of a business. The pre-opening phase includes a variety of operational and procedural facets.
We have a wealth of experience in this field and have collectively been involved in more than 20 new property launches. We will be able to assist you in every step of the process.
We help you create a foundation to link human resources (your people) to the company’s goals and objectives. Thus creating a win-win situation to improve employee performance, morale and direction as well as fostering company growth and innovation whilst increasing flexibility.
How we help you structure your team;
- Zero-based manning
- Effective goal setting
- Performance management tools
- Job descriptions
- Incentive/commission/reward scheme
- Gap analysis and training need identification
Forming part of the project management or planning phase, we can aid you with the below supplementary services;
- 3D Sketchup design
- Corporate identities design
- Segment video editing
- Creating stock videos and imagery
- Creating online content
Frequently Asked Questions
Here are some the most frequently asked questions with answers
Each project will be individually quoted ,Depending on the scope of work .This might include both onsite and remote charges.
Should the contract require travel – accommodation ,substance and travel expenses will be charged at cost to the host company