Evaluating Experiences
For Both Businesses Owners (camps, lodges, hotels & restaurants) and Customers. We curate Hospitality management solutions tailored to the specific needs of each business.
Trained Over
Tailored Hospitality Solutions in
Pre-opened Over
Consulted & Guided Over
Our Philosophy
We believe in a one-on-one approach to ensure the planning stages best capture your individual business needs.
By understanding our client’s goals and objectives, we employ the most cost-effective strategies to achieve the best outcome, both financially and operationally. Thereby creating tailored solutions that will remain sustainable in achieving your future successes.
WHO WE ARE
We focus on evaluating experiences for the Business Owner & Customer
As service industry professionals, we’ve had the privilege to wear many hats and gained valuable skill sets and experience across a range of hospitality sectors.
The biggest learning to come out of this is that the hospitality industry as a whole is made up of many moving parts and changing variables. There is no one size fits all solution that can be applied across the board.
WHAT WE DO
Serving over 50 Establishments in Africa
As service industry professionals, we’ve had the privilege to wear many hats and gained valuable skill sets and experience across many hospitality sectors.
Here are some of the services we provide;
Product development is the lifeblood of the food industry. We assist you in developing completely new products or simply tweaking or refining an established product range.
This is the process of developing a unique menu offering that is both profitable, on-trend, realistic and popular with your patrons.
Standardized operating processes are a critical component of any hospitality establishments’ long-term success. Such procedures create consistent service delivery, manage staff expectations and maintain efficiencies.
A Guest Experience Map (GEM) consists of various touchpoints a customer could offer within their establishment, as well as the interactions that take place at each touchpoint. Touchpoints are ‘moments of magic’ that aim to delight, spoilt and enhance the overall guest experience.
Enhance the knowledge and skills of employees while providing information and instruction on how to better perform specific tasks.
We offer both internationally accredited and customised training solutions.
This is a long term assignment that usually takes between three to six months, in order to implement all planned actions before the soft opening of a business. The pre-opening phase includes a variety of operational and procedural facets.
Where We Work
As hospitality professionals, we’ve had the opportunity to work in a number of African countries, including Tanzania, Kenya, Zambia, Zimbabwe, South Africa Uganda, Zanzibar and the DRC.
SPROUT 360
Benefits Of Using a Consultant
As a business owner or senior manager of an organization, you may be bogged down with the day-to-day operations and may not have the resources or time to innovate, expand or focus on key areas.
The benefits of using a specialist include;
● You pay for what you use, eliminating fixed overheads and employee benefits
● Objectivity and out of the box solutions
● Free from social bias
● Depending on your location, it can count towards your annual training levi
● Eliminate the 1.35% manning factor associated with permanent hires
Clients
Join our ever-growing company of happy and satisfied clients.
News & Updates
Explore Updates from our blog and information about our projects
Doli Lodge – Gastronomy training
Sprout 360 gastronomy training for the chefs at Doli Lodge. The training was successfully carried out with a lot of liveliness by our team, led by Martin Scheffer. Martin spent one month with the Chefs at Doli lodge working with…
Simple Ways to Reduce Hotel Operating Costs While Sustaining Customer Service
In the hospitality industry, customer service is the name of the game. This fact represents both a challenge for hotels to meet and an opportunity that hotels can maximize. The challenge, of course, is in controlling costs while keeping customer…
5 tips to make your hotel staff more productive
Running a hotel is a serious business. In order to keep your high status, you need to make sure everything is running smoothly when your guests arrive. One key element of making your hotel successful is the staff that you…
How Does it Work?
Are you interested in exploring how we can potentially improve your business? We’d love to chat with you for 45 minutes to gain a deeper understanding of your needs and goals. This introductory meeting will allow us to assess if our services are a good fit for you.
Based on our conversation, we’ll then develop a customized proposal that may include an on-site assessment tailored to your specific requirements.
